PRIVACY POLICY & SMS TERMS OF SERVICE

Last Updated: August 13, 2026

1. PRIVACY POLICY OVERVIEW
Sentinel Health Logistics, LLC ("we," "our," or "SHL") is committed to protecting the privacy of our clients, partners, and W-2 workforce drivers. This Privacy Policy explains how we collect, use, and safeguard operational information, data logs, and communication records collected through our website sentinelhealthlog.com.

2. INFORMATION COLLECTION & HIPAA COMPLIANCE

  • Voluntary Information: We collect information you provide directly to us, including names, business email addresses, phone numbers, and company profiles when you submit inquiries or proposal frameworks.

  • Operational Logs: In alignment with our medical cold-chain and courier routing operations, any routing data or client communications are protected under strict physical and digital security protocols.

  • HIPAA Safeguards: All data transmission routes handling information intersecting with the Veterans Health Administration (VHA) strictly follow HIPAA-compliant data segregation rules.

3. SMS MULTI-FACTOR & COMPLIANCE CLAUSES
If you elect to provide your mobile number via our intake or employment portals, the following text governs our communication:

  • SMS Consent Opt-In: By checking our online communication box or submitting an onboarding form, you explicitly consent to receive transactional text messages, scheduling updates, and critical route alerts from Sentinel Health Logistics, LLC.

  • Data Isolation Promise: Mobile information and consumer opt-in consent data will not be shared, sold, or rented to third parties, affiliates, or market research firms for promotional or marketing purposes.

  • Opt-Out Matrix: You can stop receiving text messages from us at any time. Simply reply "STOP" to any mobile message you receive. After you send the message "STOP", we will send you an SMS message to confirm that you have been unsubscribed.

  • Help Directive: If you are experiencing issues with our mobile messaging system, reply with the keyword "HELP" for direct administrative assistance, or email joda.serrano@sentinelhealthlog.com.